These terms of service (the "Terms") set out the rules for using the Inteleo platform available at the inteleo.eu domain (the "Service"), and in particular the type and scope of services provided electronically, the conditions for their provision, the rules for concluding and terminating contracts, and the complaints procedure.
The Terms constitute the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the provision of services by electronic means. The Service consists of generating documented business intelligence reports based on public and licensed sources, together with related tools.
The Service is intended primarily for businesses and professionals. Natural persons may also use the Service (individual accounts); where such a person has the status of a consumer or of an entrepreneur exercising consumer rights, the specific provisions set out in the Terms apply.
Starting to use the Service, including creating an account or placing an order, means acceptance of the Terms.
The provider and operator of the Service is Web Systems, a business registered in the Polish Central Register and Information on Economic Activity (CEIDG), ul. Dąbrowskiego 249/23, 93-231 Łódź, Poland, Tax ID (NIP) 7292462454.
Contact: [email protected] or via the contact form.
The Provider makes available tools for collecting data, indexing evidence and generating Reports of specified types (including counterparty, competitor, market, compliance and tender reports) and - optionally - a recurring monitoring service with alerts about changes.
The detailed scope of available features and Report types may depend on the selected plan or configuration.
Using the Service requires: a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email account. The Provider makes efforts to keep the Service continuously available, subject to technical and maintenance breaks.
The User must not supply unlawful content or use the Service in a manner that infringes the law, third-party rights or the Terms.
Using most features of the Service requires creating an account and an Organization (a company account with a Tax ID or an individual account). The User provides accurate data and is responsible for keeping it up to date and for the confidentiality of their login credentials.
Creating an account requires acceptance of the Terms and, for a company account, authority to represent the relevant Organization. An account may be verified (e.g. by confirming the email address). The account agreement is concluded for an indefinite period; the User may delete the account at any time, which does not affect orders already performed and paid for.
Reports are produced through a controlled process. Every material claim should have an assigned source, acquisition date and confidence level. Conclusions generated by artificial intelligence are clearly separated from source facts, and uncertain items are marked as "needs verification".
A Report is decision support and is based on data available at the time it is generated. The final decision is made by the User.
Prices shown in the Service are given in Polish złoty (PLN). Unless clearly stated otherwise, prices are gross prices and include VAT at the applicable rate. Available billing options include purchasing single Reports, packages based on Credits, and a Subscription.
Payments are handled by an external payment operator (Stripe). Placing and paying for an order means concluding a contract for the delivery of a Report or a package of Credits, or for the provision of a Subscription.
For each paid transaction the Provider issues a VAT invoice using the Organization's data provided in the account. The invoice is delivered electronically, to which the User consents. The invoice amount corresponds to the amount actually charged by the payment operator.
Credits are assigned to the Organization and are used to generate Reports. The cost of generating a Report in Credits depends on its type and is shown before the order is confirmed. Credits are consumed in order from the earliest expiring.
Credits included in a package or Subscription may have a defined validity period and expire at the end of the billing period, as described for the given plan. A Subscription renews for successive periods until cancelled. A Subscription may be cancelled at any time with effect at the end of the current, paid billing period; fees for a started period are non-refundable unless mandatory law provides otherwise.
A Consumer may withdraw from a distance contract within 14 days without giving a reason, by submitting an appropriate statement to the Provider (e.g. to [email protected]).
The right of withdrawal does not apply, among others, to contracts for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay, if performance has begun with the Consumer's express and prior consent and after they acknowledged that they would thereby lose the right of withdrawal, and the Provider supplied confirmation of the contract. Report generation begins immediately after the order is placed and paid for - when placing an order the Consumer may give such consent.
The above consumer provisions apply accordingly to a natural person running a business where the contract concluded is not of a professional character for them.
A Report is based on data available at the time it is generated. Public data may be incomplete or outdated. The Provider does not guarantee the completeness of source data and explicitly indicates identified gaps.
The Service does not constitute legal, financial, tax or investment advice and does not replace human decision-making. To the extent permitted by law, the Provider's liability towards Users who are not Consumers is limited to the amount paid for the service in connection with which the damage arose, and is excluded for lost profits. These limitations do not affect Consumers' rights arising from mandatory provisions of law.
The platform uses public and licensed sources, including company registers, financial data, sanctions lists, media, public procurement and open internet sources. The range of sources depends on the Report type and the selected configuration. The analysis of persons associated with entities is carried out within the scope of public data.
The Service, its software, interface and materials are legally protected and belong to the Provider or its licensors. Upon payment, the User obtains the right to use the generated Report for their own purposes related to their activity. Further distribution or resale of Reports requires separate arrangements, respecting third-party rights and the licence terms of the data sources.
Personal data is processed in accordance with the GDPR and the Privacy policy. The controller of data relating to the account and use of the Service is the Provider. Details of the purposes, legal bases, recipients and data subjects' rights are set out in the Privacy policy.
Complaints regarding the services may be submitted electronically to [email protected]. A complaint should contain data enabling identification of the User and a description of the objections. The Provider handles complaints promptly, no later than within 14 days of receipt, and informs of the outcome at the address given in the complaint.
A Consumer may use out-of-court methods of handling complaints and pursuing claims, including before the competent provincial inspector of the Trade Inspection or a permanent consumer arbitration court. The EU online dispute resolution (ODR) platform is available at ec.europa.eu/consumers/odr. Using these methods is voluntary.
The Provider may amend the Terms for valid reasons (including changes in law, in the scope or manner of providing services, or for security reasons). Users with an account will be informed of any change with appropriate notice, and orders placed before the changes take effect are governed by the Terms in their previous wording. Continued use of the Service after the changes take effect means their acceptance; if the User does not accept them, they may delete their account.
In matters not regulated by the Terms, Polish law applies, in particular the Civil Code and the acts on the provision of services by electronic means and on consumer rights. The governing law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of their habitual residence.
Disputes with Users who are not Consumers are settled by the court competent for the Provider's registered seat. For matters relating to the Terms, please contact us: [email protected] or via the contact form.
We are happy to explain the details before we start working together.